Your Privacy Matters

Purpose of this Privacy Policy

Alexyno respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website, use The Appointment Machine platform, or engage with our services to turn casual interest into booked appointments and consistent revenue for your coaching, clinic, salon, spa, or service-based business. It also tells you about your privacy rights and how the law protects you.

Important Information

This privacy policy aims to give you information on how Alexyno collects and processes your personal data through your use of this website and our services, including any data you may provide when you take our 2-minute quiz for a personalized Growth Roadmap, book a strategy session, subscribe to our newsletter, purchase access to The Appointment Machine, or participate in consultations to build your predictable appointment funnels.

Our services are designed for appointment-based business owners—coaches, clinics, salons, spas, and service-businesses—and are not intended for children. We do not knowingly collect data relating to children.

Contact Details

If you have any questions about this privacy policy or our privacy practices, please contact us:

Full name of legal entity: Alexyno (operated under IAG SERVICES FZCO)

Email address: support@alexyno.com

You have the right to make a complaint at any time to the relevant data protection authority. We would, however, appreciate the chance to deal with your concerns before you approach them, so please contact us in the first instance.

We Collect the Following

Information you provide to us directly:

When you register for an account, take our quiz, book a strategy session, or sign up for The Appointment Machine, we collect your full name, business details (e.g., niche like coaching or salon services), password, email address, phone number, website, budget information, project goals (e.g., scaling appointments or implementing membership models), and responses to surveys or feedback requests about your client flow and growth needs.

Technical information we collect:

Any use of Alexyno’s website, The Appointment Machine platform, or integrated tools (e.g., CRM workflows, SMS/email communications) may result in the collection of technical information such as your computer’s IP address, mobile device identifier, metadata, operating system, browser name/version, the referring web page, and requested page. This information is used to help us understand overall usage patterns, optimize your appointment funnels, and ensure seamless deployment of automations.

We also use third-party analytics tools to help us measure how you use our services. These tools collect information sent by your device or our platform, including usage information (e.g., interactions with lead-capture funnels or metrics dashboards), which helps us improve client acquisition systems and client retention strategies.

Alexyno may also invite you to provide information through feedback requests, surveys, or support for your appointment machine setup. Your response to these communications may require you to submit personal information and opinions about your business growth.

How We Use Your Information

We may use information that we receive to:

• Help you efficiently access your personalized Growth Roadmap, dashboard metrics, or Appointment Machine features after you sign in.
• Remember information so you will not have to re-enter it during your visit or next time, such as your business niche or integration preferences.
• Provide personalized content and information to you, such as tailored appointment-booking strategies or recommendations for scaling retainers and memberships.
• Provide, improve, test, and monitor the effectiveness of our service, including automating lead nurture sequences and tracking booked appointments.
• Develop and test new products and features, like enhanced CRM workflows or upsell automation for high-value clients.
• Monitor metrics such as lead numbers, traffic to your funnels, booked appointments, and revenue growth.
• Diagnose or fix technology problems in your deployment phase, ensuring smooth SMS/email two-way communication.
• Automatically update Alexyno’s platform and integrations on your device.

Purposes/Activities and Lawful Bases:

• Registering you as a new customer and delivering your Growth Roadmap – performance of a contract.
• Processing and delivering your order (including managing payments, fees, and charges for The Appointment Machine, and recovering money owed) – performance of a contract; legitimate interests (recovering debts).
• Managing our relationship with you (notifying you of changes to terms or policies, requesting reviews/surveys on your funnel performance) – compliance with legal obligations; legitimate interests (keeping records updated, studying service usage for better client retention).
• Enabling prize draws, competitions, or surveys – performance of a contract; legitimate interests (customer engagement to refine appointment strategies).
• Administering and protecting our business and website/platform (troubleshooting automations, data analysis for metrics dashboards, testing funnels, maintenance, reporting, hosting) – legitimate interests (running business operations, preventing fraud, IT security).
• Delivering relevant content and ads and measuring effectiveness (e.g., personalized upsell recommendations) – legitimate interests (developing services, growing business, informing marketing strategy).
• Using analytics to improve services and customer experience (e.g., optimizing lead-capture funnels) – legitimate interests (development and growth).
• Making recommendations about goods or services that may interest you (e.g., membership bots or retainer models) – legitimate interests (developing offerings, growing business).

Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

Promotional offers from us: We may use your identity, contact, technical, usage, and profile data (e.g., your business niche and growth goals) to form a view on what we think you may want or need, such as tips for scaling appointments. You will receive marketing communications from us if you have requested information, taken the quiz, or purchased services and have not opted out.

Third-party marketing: We will get your express opt-in consent before sharing your data with third parties (e.g., integration partners) for marketing purposes.

Opting out: You can stop marketing messages at any time by using the unsubscribe link in emails or by contacting us at support@alexyno.com. Opting out does not affect service-related communications (e.g., strategy session confirmations or metrics updates).

Cookies

You can set your browser to refuse cookies or alert you when websites set cookies. If you disable cookies, parts of our website or The Appointment Machine platform (e.g., dashboard access) may not function properly.

Change of Purpose

We will only use your personal data for the purposes for which it was collected unless we reasonably consider another use compatible with the original purpose, such as using quiz insights to refine your appointment funnel. If we need to use your data for an unrelated purpose, we will notify you and explain the legal basis.

Sharing Your Information

We do not rent or sell your information to third parties without your consent.

We may share anonymized or aggregated data with partners under confidentiality terms (e.g., integration icons for CRM or payment tools), or disclose information as required by law (e.g., to comply with legal processes, protect rights/property, prevent fraud or harm in booking systems).

How We Store Your Information

We use commercially reasonable precautions to keep your personal data safe, including secure storage for sensitive business details like client funnels and revenue metrics. However, no transmission or storage system is 100% secure.

You are responsible for maintaining the confidentiality of your account credentials. Following account termination, we may retain certain data for backup, audit, or legal purposes for a commercially reasonable period.

For account deletion requests, contact support@alexyno.com.

Children’s Privacy

We do not knowingly collect information from children under 13 or allow them to register. Our services are tailored for adult business owners in appointment-based niches like coaching and salons. If we learn we have collected such data without parental consent, we will delete it promptly. Please contact support@alexyno.com if you believe we may have data about a child under 13.

Other Websites and Services

Our Privacy Policy does not apply to third-party websites or services linked to or from ours, such as our integration partners. Your interactions with those services are governed by their own privacy policies.

Your Data Protection Rights (EEA & UK)

If you are a resident of the EEA or UK, you have rights to: access, correct, update, or request deletion of your personal data; object to processing; request restriction of processing; request data portability; and withdraw consent at any time.

To exercise your rights, email support@alexyno.com. This includes accessing data used in your personalized Growth Roadmap or metrics dashboard.

You also have the right to complain to your local data protection authority.

Questions

If you have any questions about this Privacy Policy or our services—like building your Appointment Machine—please contact us at support@alexyno.com.

Changes to this Privacy Policy

Alexyno may update this Privacy Policy from time to time to reflect changes in our services, such as new features in The Appointment Machine. Changes will be posted on this page, and where appropriate, we may notify you by email or through the platform. Continued use of our services after changes means you accept the updated Privacy Policy.